feeling is first…

During a discussion with my wife about an issue at work, she dropped one of the touchstones we share. All she said was, “Feeling is first,” from a poem by E.E. Cummings.

But why am I talking about a poem in a space about leadership and customer experience?

Because you will never be a better _________ than you are a person. You can fill in that blank with any role you play. You will never be a better leader, boss, spouse, parent, coach, or teacher than you are a person. You have to invest in yourself, and in your whole person, to be the best you can be at any other role.

And I do mean a whole person. Granted, you get to define what a whole person means to you personally. But it’s pretty easy to agree that a whole person is more than just their corporate role and more than just their trade. I have met plenty of individuals who are well-steeped in the business books of their field. But their knowledge is almost entirely comprised of other people’s ideas in a limited domain. They are robbed of the cross-interactions of ideas and the synergy of different perspectives.

...although he had never sought power, he had always had it... it was a power born of excellence, not manipulation. 

-Ender’s Game, Orson Scott Card

I read and watch a lot of science fiction. To me, good sci-fi brings us face to face with a “what if”. That “what if” has helped me to be open to new ideas. While it’s hard to draw a line from a sci-fi book to a specific business initiative, it’s easy to draw the line to the perspectives I hold that shape the way I lead. I learned the power of excellence from Ender’s Game. I learned that unpredictable outcomes are a result of complex processes from Asimov’s Robot series. I don’t just know these concepts from a textbook–I feel them.

So, to be a better ______, invest in yourself. Be a better person by resisting the need to tie your specific pursuits to a business pay off. Accept that you are worth the investment in yourself. No one can prescribe what that investment in yourself looks like for you, but I can give you a few of the things that helped me.

  • Art – I am fortunate enough to live in a city with a great art museum. I make it a point to get immersed there several times a year. To be honest, much of the art I view is beyond me, but I never walk out of a gallery quite the same as I walked in. For a quick dip, check out: Google Arts and Culture
  • Literature – It’s important to read for business, but it’s important to read for you too. I alternate between the business book I’m currently reading and something to feed my person. Audiobooks are a great alternative if sitting still and reading doesn’t work for you.
  • Activity – Do something you enjoy that is active. But I’m serious, enjoy it. Many of our greatest thinkers have been advocates of long walks. Skating keeps me sane. Find your active passion.
  • Media – Watching YouTube videos gets a bad rap. While you can certainly waste time there, some of the best and most intriguing material is on Youtube. If you are not watching Crash Course, well, you should be.
  • Sleep – If you aren’t getting adequate sleep, and you can only do one thing from this list, sleep is the priority.

Strive to be the best person you can be and to continue to improve yourself. The rest will fall into place.

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